Frequently Asked Questions

The name Binar means “shining” or “radiant” in the Indonesian language. This word inspires the brand’s core mission: creating bright, radiant, and hand-forged 925 sterling silver jewelry that highlights traditional craftsmanship.

Binar Silver is a direct, authentic jewelry manufacturer and silver factory based in Bali, not an agent or reseller. Every style is designed, prototyped, and produced entirely in-house. You are welcome to read about our production factory, get in touch via our contact page, or visit our physical jewelry studio.

All jewelry products manufactured by Binar Silver are guaranteed .925 sterling silver. This international premium hallmark denotes a high-quality metal composition consisting of 92.5% pure silver alloyed with 7.5% copper for optimal durability and strength.

The jewelry weights and dimensions listed on the Binar Silver website are close approximations used as guidelines. Because every single piece is handcrafted using artisan smithing techniques, slight individual variations in structural weight and precise millwork sizes are normal characteristics of authentic handmade jewelry.

Alternatively, custom items created from modern 3D resin printed designs offer significantly higher structural accuracy, though a natural casting shrinkage of approximately 2% should still be expected. You can review our full technical specifications and manufacturing capabilities on our custom design services page.

Yes. All products from our silver factory in Bali are 100% nickel-free and completely hypoallergenic. We alloy our pure .925 silver exclusively with copper for strength, making our wholesale jewelry lines entirely safe for boutique brands and individuals with sensitive skin or strict nickel allergies.

Sterling silver jewelry remains incredibly popular worldwide because it offers the prestige, luxurious finish, and hypoallergenic benefits of a genuine precious metal while remaining highly affordable and accessible for everyday wear.

The minimum opening order value for Binar Silver wholesale accounts is $250 USD. To qualify for wholesale pricing discounts, buyers must order a minimum of 5 pieces per style, or a minimum weight of 25 grams per style for bulk silver beads and jewelry clasps.

Binar Silver does not offer a printed hard-copy catalog in order to reduce paper waste and ensure our inventory remains accurate. The official website serves as a live digital catalog, allowing you to browse and purchase directly from our complete online jewelry collection with new styles added continuously.

The average production turnaround time for Binar Silver orders is approximately one to two weeks prior to dispatch. Because every piece of jewelry is meticulously hand-forged by local artisans, exact lead times vary based on the overall size and structural complexity of the order. Clients are welcome to share their specific design requirements to receive a more precise completion timeframe by reaching out directly via our contact page.

Binar Silver accepts secure online payments via major credit cards (including Visa, MasterCard, American Express, and Discover) processed safely through PayPal. Direct international bank transfers (wire transfers) are also gladly accepted upon request. When visiting our physical jewelry studio, on-site cash payments can be accepted in either Indonesian Rupiah (IDR) or US Dollars (USD).

Yes, Binar Silver specializes in private label and custom jewelry manufacturing to bring your proprietary concepts to life. Our production workflow adapts completely to modern design inputs, allowing us to build high-resolution 3D models and precise 3D-printed resin prototypes straight from your sketches or AI-generated design spec sheets. Once the digital mockup is finalized, our factory handles everything from mold making and casting to hand-finishing, ensuring absolute accuracy before mass production begins. You can review our full step-by-step capabilities on our dedicated custom design page.

Yes, Binar Silver offers complete gemstone customization on our catalog designs. Clients can specify their preferred choice of natural stone for any style; contact our customer service team with the design item number to receive a personalized pricing quote.

Our OEM (Original Equipment Manufacturer) services allow you to turn your completely unique sketches, 3D CAD models, or physical reference samples into commercial-grade jewelry lines manufactured under your own brand name. Binar Silver acts as your backend production factory—handling everything from private custom molding and master casting to precision hand-finishing and hallmark stamping. This service is ideal for established jewelry brands, designers, and boutiques looking for high-quality, reliable white-label production straight from our studio in Bali.

At Binar Silver, we treat your intellectual property with the utmost confidentiality and respect. We guarantee that your custom CAD files, sketches, physical samples, and technical specifications are strictly used for your brand’s production and are never shared, displayed publicly, or repurposed for other clients.

To give you complete peace of mind, we are fully willing to sign a formal NDA (Non-Disclosure Agreement) before you share any proprietary concepts or design files with our production studio. Your exclusive Balinese artisan creations remain 100% yours.

Binar Silver ships all wholesale products FCA (Free Carrier) from our location in Bali, Indonesia. Clients maintain full flexibility to choose their preferred carrier and are only responsible for actual transport and insurance costs. While we primarily utilize DHL, buyers can arrange for any courier service to collect their order directly from our office.

Additionally, if you are currently visiting Bali, you can save entirely on shipping fees by arranging to have your order conveniently dispatched directly to your hotel or villa using local courier apps like Gojek or Grab—or you can choose to pick it up in person directly from our studio.

No, Binar Silver does not provide Cash on Delivery (COD) shipping services; all orders must be settled prior to leaving the factory. For large wholesale orders exceeding $1,000 USD, a flexible payment structure is available requiring a 50% production deposit and the remaining 50% balance paid just before final shipment.

All international wholesale orders are shipped on a Delivery Duty Unpaid (DDU) basis. While Binar Silver handles all export documentation and customs clearance here in Indonesia to ensure a smooth departure, the buyer is responsible for any local import duties, taxes, or customs fees levied by your destination country. We recommend checking with your local customs office to estimate these costs prior to shipment.

We partner with trusted global express couriers—primarily DHL Express and FedEx—to ensure fast, secure, and reliable worldwide delivery from Bali. As soon as your wholesale silver jewelry order is dispatched, we provide a tracking number so you can monitor your shipment’s journey from our production studio directly to your doorstep.

Yes. We offer flexible FCA Bali terms. If you prefer to manage the shipping costs yourself, simply provide us with your own DHL or FedEx account number during the ordering process, and we will arrange the carrier pickup directly from our office.

It is a completely natural process! High-quality .925 sterling silver contains 7.5% copper for strength, which naturally reacts with atmospheric sulfur, moisture, and oxygen to form a temporary surface layer of dark silver sulfide.

This surface-level oxidation causes silver jewelry to dull or turn black. The process is accelerated by factors like humidity, skin acidity, sweat, cosmetics, prolonged exposure to strong sunlight, and ambient heat. Fortunately, tarnish doesn’t damage the underlying precious metal and can be easily cleaned by following our jewelry maintenance guide.

Restoring the brilliant, showroom luster of your pieces is simple when you use the proper techniques. For routine maintenance of high-quality artisan jewelry, gently polish your items with a soft microfiber cloth or a specialized silver polishing cloth.

For light tarnishing, wash your pieces in warm water with a few drops of mild, ammonia-free dish soap, gently cleaning intricate details with a soft-bristled toothbrush before drying thoroughly. Avoid harsh chemicals, toothpastes, or abrasive baking soda scrubs, which can scratch delicate handmade finishes. For a complete breakdown of professional maintenance tips from our silver factory in Bali, read our jewelry care guide.

Over time, it is completely normal for sterling silver jewelry to develop fine surface scratches from daily wear, as silver is a relatively soft precious metal. For minor micro-scratches, you can often buff them out yourself at home using a silver polishing cloth.

However, if your jewelry item has deeper, more noticeable scratches, we highly recommend bringing it to your local professional jewelry store. Local jewellers have high-speed commercial polishing wheels, rogue compounds, and specialized tools that can safely buff down the surface, erase the scratches, and restore your piece back to its original high-shine or satin finish without altering its delicate details.

Because we operate as a custom production studio, our silversmiths begin prepping raw materials and molds shortly after an order is confirmed. If you need to modify or cancel your order, please contact our support team within 24 hours of placement. Once physical production has begun, changes or cancellations may no longer be possible. After that 24-hour window, modifications might still be possible depending on the production stage but may incur an additional fee.

As a B2B manufacturer, all of our jewelry is made-to-order based on your specific requirements. Consequently, we do not accept returns or exchanges for buyer’s remorse or unsold inventory. We highly encourage ordering physical samples prior to placing large bulk production runs to ensure the designs, weights, and finishes perfectly align with your brand’s expectations.

If you have any other questions about our products, custom design options, shipping, or materials, please contact us. We aim to answer all emails within one day.