Frequently Asked Questions
We created these Frequently Asked Questions to provide you with the answers to most common questions. Ofcourse, feel free to ask any questions that are not anwered here, just contact us.
What does 'Binar' mean?
Binar means 'shining' in the Indonesian language.
Are you an agent/reseller?
No, Binar Silver is a jewelry factory: we design and produce every style ourselves. This website is our 'shop', but we also have a showroom so if you are visiting Bali you are always welcome to visit us!
Do you have a hard-copy catalogue?
No, we do not have a hard-copy catalogue, instead our website is our catalogue and it contains all our styles. We add new styles all the time, so check back often to look for new styles.
What is the minimum order?
The minimum order is only 5 pcs per style. Beads and clasps have a minimum order of 100 grams per style. The total value of an order has to be US$ 250.00 or more.
What about the payment options?
We accept credit card (Visa Card, MasterCard, American Express and Discover Card) and PayPal payments. You can also make a direct bank transfer if you wish.
How far ahead do I need to order?
Delivery time depends of the size and complexity of your order. However, since all items are hand-made, on average it will approximately take one or two weeks before an order is ready to ship.
How do you ship the products?
We ship all our products Free On Board (FOB Factory). That means that you can decide yourself how you would like your order to be shipped. We charge you nothing extra, so you just pay the transport and insurance costs. We normally use FedEx, but you can also instruct the courier service of your choice to collect your order at our factory.
Do you ship COD (Cash on delivery)?
No, we only ship orders which are fully paid for. If you wish, you may make a deposit of 50% at the time of your order and balance the other 50% at the time that your order is ready to ship (this only applies for orders with a total value higher than USD1.000,-)
I design my own jewelry, can you still help me?
Yes, we also do custom work, so we can produce your design! All we need is a drawing or picture. Optionally, we can make a wax model of your design first, so you have a real life prototype.
I don't like the stone used on one of your designs, can I change it?
Yes, it's possible to choose the type of stone yourself. Just contact us and let us know which style and which stone you would like and we will give you a custom price.
What is the content of your silver?
All the silver products you see on this website are .925, this is also known as Sterling Silver. That means that the item contains 92.5% silver and 7.5% copper.
Are the sizes and weights mentioned on your website exactly?
Well, almost....since all items are hand-made, it is impossible to create two of the same exactly. Therefore the sizes and weights shown are approximate and can only be used as an indication. Furthermore, all prices are subject to change without prior notice.
Why does silver sometimes become black?
Silver reacts with ozone (the rays from the sun) and hydrogen sulfides (found in the air of industrial cities). That reaction can form a black layer of silver sulfide.
How can I clean my silver?
You can best use a soft polishing cloth to clean your silver items. If necessary, you can also use a polishing solution. When you won't use your silver jewelry for a longer period of time, it is best to keep them inside a closed plastic bag.
Why is silver very popular?
Although silver is a precious metal, it is still very affordable, making it the most popular type of jewelry!
Do you have another question?
Please don't hesitate to contact us. Usually we will answer your email within one day.